Refund policy
OLY offers a customer assumed return for items eligible for return in accordance with this Return Policy. Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly stated on a product's detail page at the time of purchase, we are happy to accept timely returns of certain new and unused Products as follows:
To be eligible for a return, your item must be unused and in the same condition in which you received it. Your Products must be returned in the original packaging, including boxes, bags and other unique packaging materials, including hang tags. Refunds will be issued in the original form of payment and must be accompanied by the receipt with the merchandise in the original condition. All sales merchandise purchases are final sale.
Full Price: Products purchased at full price are eligible for return and full refund within 3 days of the date the product was delivered to you.
Promotions: Products purchased with a Promotion are eligible for return. You will only be eligible in this situation under product quality conditions. For a full refund within 3 days from the date the product was delivered to you.
Final sale: products purchased on sale are not eligible for return or refund. Refunds and/or exchange requests will not be accepted.
You will receive a "Return Requested" email confirmation with a copy of the label, instructions and international commercial invoices (where applicable) attached.
Simply attach the return label to the outside of the box.
Money Refund
Refunds are allowed as long as the product has not been shipped. PayPal will charge a 5% fee on the total refund of your money.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, contact us at carlos@avilesauto.com.
Changes (if applicable)
Once the new order is placed, please email one of our customer service associates carlos@avilesauto.com with the new and existing order number, allowing us to ensure that you will not be charged any return shipping fees for the item you are sending back. We will return it to you.
Shipping
Our return shipping is not free of charge. You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for the exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please note
We strongly recommend that you save your return tracking number until you are notified that we have completed your refund. Only full-priced merchandise can be returned by mail for refund.
Returned products that are damaged, missing packing materials, soiled or altered may not be accepted and no refunds or credits will be issued for such returns.
* For further assistance, please contact Customer Service at carlos@avilesauto.com.